Our business model
ASNÉ Perfumes is a Pakistan-based fragrance retailer and e-commerce business. We offer perfumes, mists, discovery products, presentation boxes, configurable fragrance bundles, and other fragrance-related products through our online storefront. Products are sourced or prepared for sale, catalogued with their prices and available stock, and supplied directly to customers against confirmed orders.
How our business operates
Our team manages product information, pricing, inventory, promotions, customer orders, payments, packaging, dispatch, delivery coordination, returns, and customer support. When an order is received, it is reviewed, prepared from available inventory, securely packaged, and dispatched to the delivery address supplied by the customer. Customers can use the website's order-tracking and support facilities for assistance after placing an order.
Complete customer journey
- The customer browses the catalog, product pages, collections, or fragrance-selection tools.
- The customer chooses a product and, where applicable, selects its size, fragrance combination, presentation box, mist, or other available options.
- The customer adds the selection to the cart and reviews quantities, product prices, eligible discounts, delivery charges, and the final payable total.
- At checkout, the customer supplies contact, shipping, and billing details and selects one of the payment methods currently enabled on the website.
- The customer reviews the order and confirms it. For an enabled online-payment method, the customer completes payment through the payment provider's secure flow. For Cash on Delivery, payment is collected according to the delivery arrangement.
- After payment confirmation or order acceptance, ASNÉ prepares, packages, and dispatches the order. The customer receives order updates and can track the order or contact support.
- Any cancellation, return, exchange, or refund is handled under the applicable policy published on this website.
Intended use of the payment gateway
The payment gateway is used only to collect payment from customers purchasing ASNÉ products through this website. At checkout, the gateway receives the order reference and payable amount required to process that specific transaction. The customer completes payment through the provider's secure payment interface, and the provider returns the transaction result to our website. An online-paid order is treated as paid only after the payment response is successfully verified.
The gateway is not intended for peer-to-peer transfers, wallet top-ups, cash withdrawals, investments, lending, fundraising, or payments unrelated to a genuine ASNÉ customer order. If an online payment is refunded, it is handled against the related order and in accordance with our published cancellation and return policies.