Cancellation Policy — ASNÉ PERFUMES
Order Cancellation
Customers may request cancellation of an order before the order has entered workshop preparation or fulfillment.
Once an order has entered the preparation, filling, packaging, or dispatch process, it may no longer be cancelled because ASNÉ PERFUMES prepares orders specifically for the selected customer and product variant.
Cash on Delivery (COD)
* COD orders may be cancelled before workshop preparation begins.
* Once the order has been prepared or dispatched, cancellation is no longer available.
* Repeated refusal or unjustified rejection of COD deliveries may result in restrictions on future COD orders.
Advance Bank Transfer
* Cancellation requests must be submitted before workshop preparation begins.
* If payment has already been received and cancellation is approved before preparation, the applicable refund will be processed through the available payment/refund method.
* Any applicable bank, transaction, or processing charges may be deducted where permitted.
How to Request Cancellation
To request cancellation, contact ASNÉ PERFUMES as soon as possible through the official customer-support/WhatsApp channel and provide:
* Order number
* Customer name
* Contact number
* Reason for cancellation
Important: A cancellation request is not considered approved until ASNÉ PERFUMES confirms it.