ASNÉ PERFUMES — SHIPPING & DELIVERY POLICY
Effective Date: October 25, 2026
1. SHIPPING FEES
Shipping rates are displayed dynamically at checkout based on the applicable order and delivery details.
ASNÉ PERFUMES may offer promotional free delivery during selected launch phases or collection drops. Any minimum order value or other qualification for promotional free delivery will be displayed at the applicable time and may be changed for future promotions.
2. ORDER PROCESSING & DISPATCH
Confirmed orders are prepared through ASNÉ PERFUMES’ on-demand workshop fulfillment process.
Confirmed orders are scheduled to leave the workshop within 24 hours, subject to successful order confirmation and complete delivery information.
3. ESTIMATED DELIVERY TIMES
* Tier-1 hubs — Karachi, Lahore, Islamabad, Rawalpindi and Peshawar: approximately 2–3 working days.
* Rural regions: approximately 4–5 working days.
Delivery timelines are estimates and may vary because of courier operations, weather, public holidays, remote-area service limitations, or other circumstances outside ASNÉ PERFUMES’ direct control.
4. DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery details, including name, phone number, address and any other information required for successful delivery.
ASNÉ PERFUMES may refuse or cancel orders where delivery details are incomplete or insufficient for fulfillment.
5. DAMAGE, LEAKAGE & BREAKAGE CLAIMS
For protection against parcel tampering or courier-related damage, customers must record a continuous, unedited unboxing video beginning with the sealed outer courier package and continuing through the first opening of the product box.
Any leakage, damage or breakage visible during unboxing must be reported to ASNÉ PERFUMES through the official WhatsApp support line at +92 300 4795958 within 24 hours of package delivery.
Claims for leakage, damage or breakage may require the continuous, unedited unboxing video for review.
6. DELIVERY & ORDER CANCELLATION
Cancellation requests are subject to the ASNÉ PERFUMES Cancellation Policy. Orders that have already entered preparation, filling, packaging or dispatch may no longer be eligible for cancellation.
IMPORTANT
Please inspect your parcel promptly and record the complete unboxing from the sealed courier package. This protects both the customer and ASNÉ PERFUMES when a transit-related issue needs to be reviewed.