ASNÉ PERFUMES — FREQUENTLY ASKED QUESTIONS
BRAND & ORIGIN
01. What is ASNÉ PERFUMES?
ASNÉ PERFUMES is an independent premium Pakistani fragrance house focused on refined fragrance compositions, elegant presentation and a carefully developed customer experience.
Our collection currently features six signature fragrances — ÉTERNALLE, VÉLOR, AUREL, ROSÉA, ÉTHER and ÉBÈNE— with additional fragrances planned as the collection grows.
Our philosophy is simple: TIMELESS FRAGRANCES, LASTING IMPRESSIONS.
02. What makes ASNÉ PERFUMES different?
ASNÉ PERFUMES focuses on concentrated Extrait de Parfum formulations, carefully prepared fragrance compositions and premium presentation.
Our perfumes are formulated at a 40% fragrance concentration and are prepared with attention to consistency, presentation and the overall fragrance experience.
We focus on creating fragrances with distinct characters and carefully selected fragrance profiles, while maintaining a consistent ASNÉ identity across the collection.
FORMULATION & FRAGRANCE EXPERIENCE
03. What is the difference between your Perfumes and Fragrance Mists?
Our perfumes are 40% Extrait de Parfum formulations designed for a more concentrated fragrance experience.
Our Fragrance Mists are 3.5% Hydro-Infused formulations designed for a lighter, more refreshing application and can be applied more generously according to personal preference.
Because fragrance concentration and formulation differ, the two product types are intended to provide different experiences.
04. How long do ASNÉ fragrances last, and how do they project?
Fragrance performance can vary from person to person and may be influenced by skin chemistry, application, temperature, environment and other factors.
Our perfumes are formulated at a 40% Extrait de Parfum concentration, but we do not guarantee a specific number of hours of longevity or a fixed level of projection.
For the best experience, apply the fragrance to clean, dry skin and allow it time to develop naturally.
05. What is your “On-Demand Workshop Fulfillment” process?
ASNÉ PERFUMES uses an on-demand workshop fulfillment model.
We do not pre-fill individual retail bottles for general stock. Fragrance is prepared and matured in bulk before being drawn into the customer’s selected bottle size when an order is fulfilled.
This allows us to fulfill orders according to the selected fragrance and bottle size while maintaining our workshop-based fulfillment process.
Confirmed orders are generally scheduled to leave our workshop within 24 hours, subject to successful order confirmation and complete delivery information.
SIZES, DISCOVERY BOX & REWARDS
06. What sizes are available for purchase?
Our fragrance collection is available in the following sizes, subject to product availability:
* 10ml
* 30ml
* 50ml
* 100ml
We also offer the 6 × 5ml The Archive Collection Box, featuring six signature fragrances.
Our 3.5% Hydro-Infused Fragrance Mists are available in 100ml.
Availability may vary by product and may change as our collection develops.
07. How does the 6 × 5ml Archive Discovery Box work?
The Archive Collection Box contains six 5ml fragrance sprays featuring the current ASNÉ signature collection.
It allows you to experience the fragrances individually before choosing a full-size bottle.
After purchasing the Collection Box, eligible customers may receive unique upgrade coupon codes through their registered WhatsApp number and registered email address.
Any applicable coupon terms, validity periods and redemption conditions will apply.
08. What is “The Archive Collection Box Scent-Swap”?
The Archive Collection Box Scent-Swap is a special exchange option available specifically for eligible 6 × 5ml The Archive Collection Boxes, subject to the conditions of the offer.
If, after experiencing all six fragrances, you decide that none of the fragrance profiles suit your preference, contact our WhatsApp support within 3 days of delivery.
Where the offer conditions are satisfied, the Discovery Box may be returned to ASNÉ PERFUMES for the applicable exchange or store-credit option stated for the offer.
Return delivery charges are the responsibility of the customer.
This special Discovery Box offer does not automatically apply to other ASNÉ PERFUMES products or regular perfume orders.
09. How do I redeem my "The Archive Collection" box coupon codes?
If your Archive Collection purchase includes an upgrade voucher, the applicable code will be sent to your registered email address and/or WhatsApp number.
The voucher may be used toward an eligible 50 mL or 100 mL fragrance upgrade, subject to the offer terms and product availability.
Each voucher is valid for 30 days from the date of issue and may be redeemed only once per customer account for the lifetime of that account.
An Archive Collection voucher may be applied to an eligible discounted or promotional price, subject to the applicable offer terms.
If you are also eligible for a Sovereign Circle tier discount or another eligible voucher, you may choose one applicable benefit per order. Discounts and vouchers cannot be combined.
Full voucher conditions are available in our Archive Collection Terms.
SHIPPING & DELIVERY
10. What are your delivery charges and transit timelines?
Shipping charges and any promotional free-delivery thresholds are displayed at checkout and may change from time to time.
Once an order has been successfully confirmed and enters fulfillment, it is generally scheduled to leave our workshop within 24 hours.
Estimated delivery times are:
* Karachi, Lahore, Islamabad, Rawalpindi & Peshawar: approximately 2–3 working days
* Rural/remote areas: approximately 4–5 working days
These are estimated transit times and may vary due to courier operations, weather, holidays, remote locations or other circumstances outside our control.
11. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available nationwide, subject to courier service availability and successful order confirmation.
We also accept advance bank transfer for customers who prefer to pay before dispatch.
For bank-transfer orders, payment confirmation may be required before the order enters fulfillment.
AFTER-PURCHASE CARE
12. What is your mandatory “Unboxing Video Rule”?
For damage, leakage, breakage or certain packaging/atomizer-related claims, ASNÉ PERFUMES requires a single, continuous and unedited unboxing video.
If damage or a defect is visible in the recording, contact our WhatsApp support at:
+92 300 4795958
Please report the issue within 24 hours of delivery.
The unboxing video may be required to assess and process the claim.
13. What should I do if my fragrance smells different immediately after delivery?
Fragrance can sometimes be perceived differently immediately after transportation or after exposure to changes in temperature and movement.
If your fragrance does not smell as expected immediately after delivery, allow the bottle to rest unopened in a cool, dark place for approximately 48 hours before evaluating the fragrance again.
If you continue to have a concern about your order, contact our WhatsApp support team.
14. Can a 40% Extrait perfume stain clothing?
Fragrance contains concentrated aromatic materials and should be applied with reasonable care around delicate or light-colored fabrics.
For clothing, especially delicate fabrics such as silk or light-colored garments, we recommend spraying from a reasonable distance and allowing the fragrance to settle rather than applying a heavy concentrated spray directly onto the fabric.
If you are unsure how a particular fabric will react, test on an inconspicuous area first.
LOYALTY PROGRAM
15. How do I join the Sovereign Circle Loyalty Program?
To join the Sovereign Circle Loyalty Program, create and maintain a registered customer account on the ASNÉ PERFUMES website.
Eligible purchases made while signed into your account contribute toward your lifetime spending milestones and applicable membership tier. Guest checkout purchases are not counted toward loyalty milestones and cannot be added retroactively.
If you qualify for both a Sovereign Circle tier discount and an eligible voucher, you may choose one applicable benefit per order. They cannot be combined.
Sovereign Circle tier discounts apply only to regular-priced items and do not apply to already-discounted or promotional prices.
Full membership benefits, tier requirements, and program terms are available in our Terms & Conditions.
STILL HAVE QUESTIONS?
WhatsApp us at +92 300 4795958
Website: asneperfumes.com
TIMELESS FRAGRANCES, LASTING IMPRESSIONS.