A S N É P E R F U M E S · A S N E P E R F U M E S . C O M
RETURN, EXCHANGE & REFUND POLICY
PROTECTING FORMULATION INTEGRITY & PATRON TRUST
At the Olfactive House of ASNÉ, we operate under an absolute commitment to artisanal excellence and structural hygiene. Because our 40% Extrait de Parfum juice and 3.5% Hydro-Infused Mists are hand-compounded to order inside our premium cosmetic-grade workshop, our return and exchange guidelines are strictly defined to protect the integrity of our formulations and the health of our patrons.
SECTION 1
THE HYGIENE PROTECTION CLAUSE
Because fragrances are personal care items, we enforce a strict no-return and no-refund policy on any opened or sprayed retail bottles.
NO RETURNS ON OPENED PRODUCTS
Once the absolute tamper-proof outer box seal is broken, or a bottle is sprayed even a single time, the item cannot be returned, exchanged, or refunded under any circumstances. We highly encourage cold traffic and first-time buyers to purchase our 5x5ml The Archive Collection to safely sample our five signature character profiles at home before upgrading to a full-sized 50ml or 100ml collector bottle.
SECTION 2
THE MANDATORY UNBOXING VIDEO RULE
Every single glass block leaves our workshop inside a heavy, protective Bleach Card slider box wrapped securely for transit. However, due to rough cargo handling across domestic shipping lines, package damage can occur.
1 THE RULE
We will not process any replacement claims for bottle breakage, leakage, or cosmetic pump defects without a continuous, unedited unboxing video.
2 THE ACTION
The recipient must record a clear smartphone video starting from the fully sealed, outer courier flyer all the way down to opening the rigid box and examining the atomizer nozzle for the first time.
3 FULFILLMENT
If any physical transit leakage or structural damage is clearly captured in the raw, unedited clip, message our WhatsApp hotline within 24 hours of package drop-off. We will bypass all standard delays and instantly dispatch a brand-new replacement bottle to your doorstep at absolute zero extra cost.
SECTION 3
CANCELLATIONS, REJECTIONS & LOYALTY TRACKING
Order Modifications
Because we operate an On-Demand Workshop Fulfillment model where your chosen size is drawn and filled live to order, modifications or cancellations must be made via our WhatsApp hotline within 2 hours of placing your order. Once a batch is drawn, mixed, and assigned a courier tracking number, the order cannot be canceled.
The Account Requirement
Any returns or exchanges processed under our standard guidelines will only track toward your lifetime milestones within The Sovereign Circle Loyalty Program if the order was placed while logged into a verified, registered website user profile. Anonymous guest checkouts cannot be retroactively calculated or credited under any circumstances.
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Timeless fragrances, lasting impressions